[IMPORTANT] Outlook Web Issue & Temporary Fix

Hello Clarity Clinic,

The IT Team is aware of an ongoing issue where Outlook in your web browser may continuously refresh. (Note: This does not affect the desktop or mobile apps.) This appears to be a global issue that Microsoft will need to fix themselves, but we are working with our Microsoft partners, Ferrum, to see if we can come up with a more lasting solution in the meantime.

Temporary Fix:

Clearing your browser’s cache and cookies can temporarily resolve the issue. Please follow these steps:

⚠ Note: This process will sign you out of websites you're currently logged into, so you will need to log back in afterward.

How to Clear Cache & Cookies in Google Chrome:

Open Google Chrome.
Click the three dots in the top-right corner.
Select Settings.
In the left menu, click Privacy and Security.
Under Privacy and Security, click Clear browsing data.
Set the Time range to All Time (recommended).
Ensure the checkboxes for Cookies and other site data and Cached images and files are selected. You can safely uncheck Browsing History.
Click Clear data.

If the issue recurs, you can repeat these steps to resolve it.

If you have any questions or need assistance, please reach out by opening a ticket at help.claritychi.com.

Thank you for your patience and cooperation!